We can use the different international express company, usually, our first choice is DHL. if you have specified requirement , pls inform us before the order.
Our return and warranty policy:
1.All products are inspected before shipment, if you are not satisfactory with the purchase,you can exchange the items in one week,you must contact us within 24 hour of receipt of the productsand the customer should be responsible for all the charges of return and reshipping;
2.For our majority products (Auto level, Theodolite, Total Station) we are offing 1 year warranty;
3.For small issues like missing or damaged part, key board, please send us the photos, we will send the required part and related instructions to you for free;
4. For big issues in one year warranty like EDX board, main board issue. We could only ask you to send the instrument back to us. Normally we will have it fixed in 10 working days and send back to you. You and we shall take care of the corresponding shipping cost on each side. Forbig issues out of one year warranty, the customer should be responsible for all the cost.
will be high appreciated after receive the items.
Since your feedback are very important for our business development.
Max Ye Shanghai Hexin Survey Instrument Co.,Ltd. Tel: 86-021-61458318 Fax: 86-021-61458318
With 8 years' experience in geodetic surveying and cadastration surveying, we are a professional and leading enterprise in the surveying industry in Mainland China. We specialize in the R&D and manufacturing and sales of all kinds of surveying products, including total station, electronic theodolite, electronic distance meter, automatic level, laser level, reflector prism, surveying accessory, GPS receiver, mapping software, etc.
The marketing model advocated by us is not a simple sense of "selling products", instead, pre-sales service, services during operation and after-sales service are integrated in entire operating activities. It makes the customers feel that they purchased not only a commodity, but also a professional service.
We welcome new and old customers from all walks of life to contact us for future business relationships and achieving mutual success!